Where Business Central is heading after Directions EMEA

How teams can get the most out of Copilot

Microsoft Copilot, Microsoft’s AI assistant, was featured heavily on the agenda, with various demonstrations and use cases to highlight just how teams can work smarter and identify where AI can help you work efficiently and improve productivity. 
In one example, we saw Copilot draw on sales records, emails, and Teams to help a salesperson prioritise what task needed attention first. In a separate demonstration, the AI assistant edited a sales order and show the field it had changed, without the need for code. Microsoft also announced an Early Access Preview of new Copilot capabilities and functionalities for partners, all intended to help Business Central users go beyond finding and understanding information, and take meaningful, supported actions using natural language that makes sense to them.

With the right support and direction, businesses can give Copilot reusable instructions through business skills. For example, we saw it refer to an internal procedure when launching a product.

We also saw first hand how Copilot can be customised in a test environment, turning a user request into an extension that changes how Business Central works.

Cross Application Functionality

We also saw how an agent gathering information across Business Central, Outlook and Teams can work in a swift and coherent manner to complete a payments task – choosing a tool, retired a step and checked the results – with Business Central’s permissions governing which records could be seen. That, is what an end-to-end agent should be.  

Microsoft’s plans for Business Central in Cowork would bring business records into another place where colleagues work together. The Paris roadmap targeted partner early access in November and public preview in January. For businesses weighing a move to the cloud, Microsoft also discussed migration support and announced a Business Central and Copilot bundle.

The data behind the decisions

Microsoft also showed how companies in the same group could keep shared data in sync across Business Central environments. It targeted November for a public preview of native integration with Microsoft Fabric, its platform for data and analytics. These announcements belong in the AI conversation. If Finance and Sales are going to rely on the same assistant, it matters whether their figures agree in the first place.

How Dynavics are utilising these insights for customers

When an agent can act, the people who know the business have more say in the design. Finance decides which expenses need approval. Sales decides who can change a customer commitment. Part of our job at Dynavics is to help those teams turn decisions into guidelines they can understand, test, and revisit as the business evolves.

The way businesses work with their ERP is changing, and AI is playing an increasingly important role in that shift. But the real opportunity isn't simply about having AI built into your systems; it's about understanding where it can make a meaningful difference. Whether that's reducing manual tasks, tackling operational challenges, improving decision-making or uncovering new efficiencies, the value comes from applying AI where it can deliver tangible business benefits.

That's where Dynavics can help.

By combining our knowledge of Microsoft Dynamics 365 Business Central with an understanding of the challenges businesses face day to day, we can help you identify where AI can add real value, explore  opportunities available and make sure you're getting the most from your ERP investment. The future isn't just about adopting new technology; it's about using it in the right ways to help your business work smarter, operate more efficiently and move forward with confidence.