AI Is Now Core Capability
One of the strongest themes across the event was the evolution of AI from a technical add-on into a cross-functional capability embedded across the entire organisation.
From a development perspective, AI is already accelerating delivery through code generation and automation. But the real shift is happening beyond development:
- Functional users can configure smarter solutions
- Processes are becoming simpler and more data-driven
- Businesses can create new services directly from their data
At a strategic level, AI enables:
- Personalised recommendations
- Dynamic pricing and promotions
- Customer segmentation and behavioural insights
When combined with centralised data platforms (such as Microsoft Fabric), this unlocks a move away from reactive operations towards predictive, real-time decision-making.
Takeaway: AI is becoming foundational, turning data into actionable insight and enabling faster, smarter decisions across the entire business.
LS Pay Is Becoming a Standalone, Scalable Service
Payments are evolving into a much more flexible and decoupled layer.
LS Pay is being positioned as:
- A standalone extension, separated from the core solution
- A centrally managed service from the back office
- A platform supporting multiple PSPs for market flexibility
This separation reduces complexity, simplifies upgrades, and allows the payment layer to evolve independently.
Takeaway: Payments are no longer tightly bound to the core, they’re becoming a scalable, flexible service with greater control and adaptability.
Modular Architecture Is the Future
There’s a clear and continued shift towards modularisation, aligning closely with best practices in Microsoft Dynamics 365 Business Central.
Functionality is being split into extensions by domain, which brings:
- Easier maintenance
- Safer, more predictable deployments
- Reduced upgrade impact
This marks a move away from monolithic structures towards a cleaner, more scalable architecture.
Takeaway: Modular, extension-based design is key to long-term scalability, stability, and agility.
POS Is Getting Simpler and Better
The POS experience is being refined with a strong focus on usability.
The direction is clear:
- Cleaner interface
- Reduced visual complexity
- More intuitive workflows
Importantly, these changes are being introduced gradually, ensuring minimal disruption to existing operations.
Takeaway: A more intuitive POS experience is coming, delivered progressively and with user adoption in mind.
Hospitality Is Going Fully Modern
Hospitality solutions are undergoing a major transformation, particularly with the shift to a web-based Kitchen Display System (KDS).
Moving away from on-premise setups enables:
- Greater flexibility across locations
- Easier deployment and maintenance
- Device-agnostic access (tablets, mobile, etc.)
New capabilities are also being introduced, including:
- Nutritional information display
- Improved tip management
This aligns hospitality with modern, cloud-first and mobile-first expectations.
Takeaway: Hospitality is becoming more flexible, cloud-ready, and operationally efficient.
From Reactive to Predictive Support
Support is evolving through the use of telemetry and tools like Waldo.
By leveraging real-time system data, teams can:
- Monitor performance more effectively
- Detect anomalies early
- Prevent issues before they impact operations
This represents a shift from reactive troubleshooting to proactive system management.
Takeaway: Telemetry-driven support is enabling more resilient systems and faster issue resolution.
A Smarter, Faster Checkout Experience
Checkout is becoming more intelligent and customer-focused.
Enhancements include:
- Real-time product recommendations
- Context-aware promotions
- Improved performance during peak times
At the same time, usability improvements are simplifying the experience for store staff.
Takeaway: Checkout is evolving into a high-performance, data-driven interaction point that supports both efficiency and revenue growth.
Inventory and Replenishment Are Becoming More Resilient
Key improvements are being made in inventory management, with a focus on performance and cost optimisation.
Highlights include:
- Better cost calculation and valuation processes
- Reduced cloud resource consumption
- More resilient replenishment processes
A notable improvement is the ability for processes to resume after interruptions (such as Microsoft nightly updates), rather than restarting entirely.
Takeaway: Inventory processes are becoming more efficient, cost-effective, and resilient to disruption.
Bigger Picture: Where Everything Is Heading
Beyond individual features, several broader trends stood out:
- A strong push towards SaaS-first licensing
- A shift in consultancy roles as AI becomes embedded in delivery
- The rise of agentic AI in development, with significant productivity gains expected
- Closer integration of LS Commerce within LS Central
- Continued flexibility across third-party platforms like Adobe and Shopify
These themes reinforce what we’ve been highlighting in our own work and previous insights on the Dynavics blog, particularly around cloud adoption, modular architecture, and the growing role of AI in both delivery and operations.
Connexion 2026 made one thing clear: this is not just about incremental improvements, it’s about a shift in how solutions are designed, delivered, and used.
AI, modularity, and cloud-first thinking are no longer future concepts. They are here, and they are reshaping the LS ecosystem at every level.
We’re excited to see how these developments translate into real-world impact, and how our clients can take advantage of them today.
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