The flexibility and power of Microsoft Dynamics 365 connects key parts of a business together, helping to develop, streamline and improve major processes which have a direct impact on both productivity and profitability.
The Apps that make up Microsoft Dynamics 365, which can definitely be considered as both individual and intelligent solutions in their own right, are at the heart of the solution. One of the key selling points here is that businesses only need to license, setup and integrate the apps which are likely to provide a benefit – saving time, money and effort by not having to implement unnecessary software. As your business grows and potentially diversifies, your implementation of Dynamics 365 can grow alongside it.
This guide explores the unique applications which make up Microsoft Dynamics 365 as of January 2021, explaining and highlighting the important features.
Dynamics 365 Sales
Dynamics 365 Sales helps deliver clear insights on customer needs to better prioritize and organise leads. Integrated AI supports sharper decision making, allowing teams to be transformed in a way that drives engagement and ultimately conversions. Social media compatibility helps pinpoint opportunities across platforms like LinkedIn, recommending content to share to build your brand’s credibility.
Dynamics 365 Customer Service
Personalise services and improve customer interactions using built-in-intelligence. Dynamics 365 Customer Service aids cross-device communication to improve productivity and guide agents directly to profit boosting actions. Run target analysis on data points and get a 360 view of your customer journey and learn how to better serve them.
Dynamics 365 Field Service
Improve the efficiency of staff with automated task scheduling and inventory management. Ensure technicians arrive timely and well prepared to solve customer problems with guided technology. Diagnose and detect problems using IoT and move to a more economical just-in-time predictive model and avoid maintenance-based setbacks.
Dynamics 365 Human Resources
Fine-tune the recruitment process and empower hiring managers with embedded analytics information that track the success of hiring campaigns. Hire the right people faster and at the right time.
Dynamics 365 for Human Resources was previously known as Dynamics 365 for Talent before being recently rebranded alongside receiving significant functionality updates.
Dynamics 365 Finance
Optimise visibility and profitability while automating many different financial operations. Pay close attention to business data, observe outcomes and make more informed decisions in terms of budgeting and expenditure with Microsoft Dynamics 365 Finance.
Dynamics 365 Supply Chain Management
Become more operationally agile and take back control of inventory and logistics to reduce wastage and ensure delivery times are met. Automate fulfilment, warehousing, inventory orders and sourcing. Improve product quality and speed up its path to market.
Dynamics 365 Marketing
Go further than basic email to build leads across more channels by personalising experience. Create and manage multiple channel campaigns via LinkedIn, webinars, phone calls, events and email marketing. Launch and split test engagement across forms, surveys, landing pages and more and make quick changes to templates using design tools.
Import leads from Excel, manage and prioritise leads based on campaign data and tracked behaviour and then store the information securely. Set your team to focus on these leads.
Dynamics 365 Project Service Automation
Use Project Service Automation to deliver and manage project-based services in full view of your budget, inventory and other core business data. Earn customer loyalty and plan for the future with predictable project delivery estimates and then pass them on to project managers. Measure utilisation and improve decisions while unifying sales management in a single place; the Dynamics 365 dashboard.
Dynamics 365 Guides
Allow employees to train themselves via holographic instructions with this mixed-reality app. Tether the instructions to the site of the work so that operators can see exactly what to do and where. Reduce errors and increase productivity.
Dynamics 365 Business Central
Upgrade your accounting software and join over 2 million users worldwide who use Business Central. Link data across sales, purchasing, inventory and accounting and chart performance with integrated data presentations from the built-in Power BI dashboards. Make customised reports with Excel integration and use the built-in intelligence to tightly control your stock.
Look at revenue potential to rank leads and stay on top of all customer interactions to look at renewal, upselling and cross selling opportunities.
Dynamics 365 applications pair together to make for comprehensive cloud-based business software suite which offers fantastic capabilities for small to medium businesses looking to expand and reach new markets, improve productivity, grow profitability and more.
Familiarising yourself with the features of each individual application can give you a better understanding of just how effective a solution Microsoft Dynamics 365 can be. If you’re considering making the move to Dynamics 365, but are unsure about which apps your business would best make use of, we invite you to contact our experts for a chat today! We look forward to discussing your project with you.
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