How can Microsoft Dynamics help you align sales, marketing and service?
Business owners rely on many different ERP (Enterprise Resource Planning) solutions and CRM (Customer Relationship Management) tools to manage their businesses in the modern business era. They spend days and weeks researching to choose the right software which suits their businesses.
Microsoft Dynamics 365 (Microsoft D365 or Dynamics 365) is a perfect solution. Construction, Manufacturing, Distribution, Real Estate, Insurance, whatever the business, Dynavics 365 provides the ideal solution to exceed expectations. Integrating Marketing, Supply Chain Management, Manufacturing, Sales, Services and other business systems effectively within your business. Specialised in bringing customised products, people and data together within a company – bridging all these business processes.
What is Microsoft Dynamics 365?
Microsoft Dynamics 365 is a collection of applications and services designed as Software-as-a-Service (SaaS) to unify your core customers, employees and business activities. While having ERP and CRM capabilities, Dynamics 365 integrates your business logic, processes and data. You are also provided with a set of browser-based apps for each business function, built on Microsoft Azure and, accessible through any device and anywhere. You can start with any of these apps and add more apps later as the requirements of your business grow or change!
These automated, intelligent apps will work independently, and even more efficiently together with the support of AI (Artificial Intelligence) Services. Microsoft Dynamics 365 provides a unified way of managing your business by natively integrating it with Microsoft 365 apps. Data visualisation and analytics using Power BI, apply machine learning to improve your business processes with AI Builder. These are just some of the other great features that come with Dynamics 365.
Your users can build their apps on Microsoft D365 to boost your business with more customised features with point-and-click methods in Microsoft Power Apps with little coding.
How can Dynamics 365 Improve Sales Processes at Your Business?
In this modern remote digital sales era, it has become necessary to approach buyers remotely, while providing a practical digital experience. Microsoft Dynamics 365 comes with many competitive features to improve your customer engagement and sales processes.
Dynamics 365 provides your sales team with guided business processes to follow, which can be customised for your business needs and objectives. So, your team know which steps to follow next to speed up the process. Sellers can manage the customer from anywhere, on any device (Phone, Tablet or Mac).
Instead of sharing your product information and buying options that suits your customer preferences through different channels, you can integrate Dynamics 365 Sales with LinkedIn Sales Navigator. This feature enables your team to know your customer preferences and be in touch with them in their every movement.
Microsoft Dynamics 365 provides integrated real-time insights, and analysis powered by AI to personalise customer interactions, helping you to shorten your sales process.
Real-time analysis based on historical data, predictive information and built-in coaching tools helps sales managers to accelerate performance, improve their approach and better their tactics. Meaning, the sales team will be more focused on what the customer wants.
Many automated features of Dynamic 365 Sales, such as scanning business cards using a smartphone and creating new records, saves hours. By removing manual tasks of your sales team can facilitate increasing the sales.
Microsoft has integrated Dynamics 365 tightly with Microsoft 365 apps. So, you can use apps such as SharePoint to store and view documents, open sales data, make changes in Excel and save back to Dynamics 365 without switching between apps.
How can Dynamics 365 Improve Marketing Operations at Your Business?
As a marketing automation application, Microsoft Dynamics 365 Marketing helps your business adapt to this rapidly changing business environment. With its easy-to-use features, built-in business intelligence, seamlessly turn prospects into business relationships.
You can use Dynamics 365 Marketing to create graphical emails and online content with customisable templates and drag-and-drop design tools to support your marketing initiatives. The drag-and-drop journey designer means you can create an automated, multi-channel campaign to send personalised email messages, launch workflows, generate follow-up activities, and much more. Each contact in a target group goes through the customised path to react to the interactions, identify the best prospects, and build long-term relationships. All by tracking campaigns and analysing the results.
You can use Microsoft D365 Marketing to tap into LinkedIn’s business forecasts, share your information on leads securely across your business, organise events, keep all information in one place for easy interactions among your team, and more.
With Microsoft D365 Marketing, your customers have the assurance that their data is secured and compliantly stored. This trust will be a crucial element in your business to retain long term partnerships with your valuable customers.
How can Dynamics 365 Improve The Quality of The Services in Your Business?
Your customers expect great customer service through different channels (telephone, social channels, web chat, and more). Microsoft D365 Service module provides a perfect solution for your multi-channel interactions with the customer from one platform, thanks to its omnichannel capabilities.
Dynamics 365 Service module enables you to record and track all interactions with the customer through cases. Allowing you to check the customer history with customer profile, and to resolve issues efficiently, while ensuring the customer has a satisfactory experience. Dynamics 365 Service module features, powered by AI tools, also enables fast resolution of customer issues.
Share your information in Dynamics 365 knowledge base, create queues and route cases to the proper channels, and more features are available in the Microsoft D365 Service module for effective customer service. You can explore more features to improve the quality of your services with Dynavics today.
Unifying Sales, Marketing, and Service to Outshine Your Competitors
In this fast-moving business world and rapidly changing consumer needs; it is crucial the way you unify your sales, marketing, and service functions in your business to streamline your primary business process and to outshine your competitors. You can’t meet your customer’s expectation of a sophisticated and personalised methodology for sales, marketing, and services by executing the activities in siloes.
Microsoft Dynamics 365 is a perfect centralised solution. A competitive advantage for your business to connect your sales, marketing, and service business areas for an effective, efficient and smooth business process execution to make engaged, happy customers, higher sales numbers and a more fabulous bottom line.