Dynamics 365 Customer Service

Create effortless support experiences. With Dynamics 365 you can create effortless support experiences by making answers easy to find through self-service, community, or social channels. You can also:

• Intelligently route cases from any channel to the right agent for quick resolution
• Leverage artificial intelligence through virtual agents using automation
• Analyse data from connected devices and take action before warning signs become a problem, all enabling you to keep customers happy by avoiding issues!

Dynamics 365 provides intelligent automation to dynamically guide agents to the right actions by surfacing relevant information exactly when they need it through a single interface. This allows agents to be more productive and avoid escalations. Agent-facing bots use contextual data about customers and your business to make smart recommendations. Agents are empowered to be more productive and avoid escalations. The agent-facing bots use contextual data about customers and your business to make smart recommendations. A 360-degree view of each customer’s journey enables agents to anticipate needs and personalise every interaction!

With Dynamics 365 you can deliver value at every touchpoint.

With Dynamics 365 you can create opportunities to improve the service experience through direct survey feedback, discussion forums, and social listening. You can also:

• Turn insights into action – improve service through targeted analysis of contact centre operations and business-critical data. Promoting optimal behaviour with individual games and team competition
• Speed onboarding and adoption – quickly onboard new agents and keep them up to date on new features and identified best practices with tailored in-app learning that’s always available
• Enable an agile support model – optimise staffing levels and allocate resources based on popular channels, trending issues, and required skills to address fluctuations that occur daily and over time.

Dynamics 365 allows you to adapt quickly. You can accelerate time to market and adapt the application to your needs with no-code visual editors and tools that make is easy to build and deploy web and mobile apps.

• Automate processes across Dynamics 365 applications and third-party systems for better engagement experiences
• Rely on the Microsoft cloud platform to reduce the cost and complexity of operating a global infrastructure, and trust our state-of-the-art data centres to safeguard your data and.
• Transform your customer interactions with deep insights provided by artificial intelligence that guide your teams to the right business outcomes