In a world where organisations are constantly seeking ad welcoming innovative solutions to streamline operations, boost productivity, and drive growth, it’s no wonder that Artificial Intelligence (AI) continues to climb.

The integration of Artificial Intelligence into Microsoft Dynamics 365 Business Central is revolutionizing the way that businesses operate. By harnessing the power of AI, Business Central users can unlock several benefits, from predictive analytics to enhanced decision making. Are you interested in exploring how AI can revolutionise the way you do business, and do business efficiently?

Enhanced User Experience

AI in Business Central has transformed user experience by bringing automation in performing daily mundane tasks, predicting business challenges, improving customer service, and empowering data-driven decision-making.

Although, as well as the productivity benefits to the user, there are also the improvements that come with assisting the customer experience. Take chatbots as an example, AI-powered chatbots integrated with Business Central can provide real-time support to customers, answer queries, process orders, and resolve issues promptly – providing an option for delivering personalised and responsive service to customers around the clock.

Dynamics 365 Copilot

Copilot has been a considerable contribution to leveraging the rise of AI to benefit Business Central. Developed by GitHub, Copilot is an AI-powered tool designed to assist developers in writing code more efficiently. While Copilot itself isn’t directly integrated into Microsoft Dynamics 365 Business Central, its broader impact on AI in software development has introduced positive implications for Business Central.

“According to our recent survey on business trends, nearly 9 out of 10 workers hope to use AI to reduce repetitive tasks in their jobs. But until recently, AI has been a commodity that few SMBs could truly invest in.” –

If you’d like to know more, you can check out our earlier article about Microsoft Dynamics 365 Copilot.


AI features and functionality

Business Central (BC) users can take advantage of a range of AI features and functionality that can be integrated with BC, enhancing its functionality, improving decision-making, and driving business growth in today’s competitive landscape.

A few examples of these include:

  • Sales & inventory forecasting
  • Predicting late payments
  • Add-on for Outlook
  • Dynamic inventory management
  • Workflow optimisation
  • Natural language processing
  • Intelligent document processing

Operational benefits you can experience:

  • Smarter data processes
  • Predictive analytics
  • Intelligent insights
  • Process automation
  • Risk management improvements


Challenges & considerations

As organizations adopt artificial intelligence (AI), they face significant hurdles concerning bias and legal complexities like copyright. While these are valid concerns, companies must address them while also seizing the advantages AI offers. This means ensuring AI algorithms are regularly audited for bias and drawing from diverse data sources, while also navigating copyright laws and respecting intellectual property rights.

Despite these challenges, AI presents immense opportunities. By automating mundane tasks, AI liberates human potential, allowing individuals to focus on more creative and valuable work. Rather than displacing jobs, AI enables a shift towards tasks that require human insight and empathy. By striking a balance between caution and optimism, organizations can harness the transformative power of AI to drive innovation and create a brighter future for all.

To find out more about leveraging the benefits of AI in Business Central, you can take a look at Microsoft’s community resources.