Stock control was cumbersome and time consuming, events were taking off but booking systems were outdated. Season sales were becoming log jammed by dreaded till queues and Chessington recognised the value in loyalty programs and gift cards, but the systems were holding them back.
They ploughed on investing in a dead system, but were simply treading water. They knew the sort of technology they needed must be out there, but how to connect to it was still unknown.
Things came to a head when even a simple upgrade to the windows operating system was out of reach, as their current system was unsupported and the task ahead too daunting to undertake without significant business cost and risk.
Chessington felt disconnected from their current partner. Systems needed a long overdue health check. In essence, they needed the sort of expert, reliable, trustworthy advice they give to their own customers.
Dynavics was just the transparent partner they needed. They could understand their pain points and find cost effective solutions. A sensible, measured approach, where they could identify return on investment. A simple release form was all it took to switch to Dynavics, who then lifted the bonnet to take a look.