Diptyque Paris
The undisputed leader of the luxury candle market.
About Diptyque Paris
Diptyque is a Paris-based luxury brand renowned for its high-quality candles, fragrances, and homewares. Established in 1961, the company has become a global leader in the luxury candle market, expanding into home fragrances, skincare, and lifestyle products.
With a presence in multiple countries and a reputation for craftsmanship and design, Diptyque needed a scalable, integrated software solution to unify its global operations and support continued growth.
The Challenge
Diptyque’s legacy technology was creating operational complexity and risk across their retail, wholesale, and warehouse functions. They were managing multiple, inconsistent Sage systems across subsidiaries, relying on manual reporting with unreliable data, and had limited integration between regions and departments. There was no central visibility of stock, sales, or demand, and the existing systems couldn’t support their plans for global expansion.
To future-proof the business, we knew Diptyque needed a scalable ERP solution that could unify their worldwide operations.
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Why Dynavics
At Dynavics, we have a proven track record of delivering Microsoft Dynamics projects across international businesses. With our expertise in retail, technical capability, and experience implementing global ERP solutions, we were able to support Diptyque’s transformation from day one. We worked closely with the team to align processes, reduce operational risk, and modernise their international infrastructure, providing a scalable foundation for future growth.
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Our Solution
We conducted a full review of Diptyque’s processes and implemented a unified solution built on Microsoft Dynamics NAV (now Business Central), including:
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Migrating and consolidating all Sage systems into a single ERP
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Implementing AGR Demand Planning for accurate forecasting and supply optimisation
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Introducing Jet Reports and QlikView to deliver real-time reporting
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Developing a wholesaler extranet to enable direct order placement
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Standardising global processes across retail, wholesale, and warehousing
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Providing ongoing multilingual support across France, Germany, the US, and the UK
Through these initiatives, we delivered the connected digital foundation Diptyque needed to scale with confidence.
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Let’s See How We Can Help
Every business is different - and we’re always happy to explore what the right solution looks like for you. We’re here to chat, listen, and help you find the best path forward for your business.
