Chessington Garden Centre

A family owned and run business, but one of the largest employers in the area.

From Humble Beginnings

Chessington Garden Centre opened its doors in the spring of 1967, and has quite literally continued to grow and flourish ever since. Ambitious plans to develop the business have seen its offering develop from a small nursery to retail giant, with a diverse retail, hospitality and events business housed on one Surrey site.

Chessington Garden Centre is still family owned and run, but as one of the largest employers in the area, is a complex business.

As it moves into its sixth decade, Dynavics has been able to provide the essential view it now relies on for actionable insights.

The Challenge

Chessington’s systems were cumbersome, disconnected, and limiting. Multiple EPOS databases, outdated reporting, and unsupported software made daily operations complex, while opportunities to implement loyalty programs, streamline events, and manage seasonal sales effectively were being missed. They needed a modern, reliable ERP solution that could unify their business processes, reduce risk, and provide real-time visibility across the organisation.

Our Approach

We were approached by Chessington Garden Centre when they realised their legacy Microsoft Dynamics NAV system, installed in 2004, was holding back their growth. Outdated and unsupported, their systems created inefficiencies in stock control, EPOS, event bookings, loyalty schemes, and reporting. They needed a trusted partner who could provide clarity, actionable insights, and a scalable solution to support their diverse retail, hospitality, and events operations.

We worked closely with Chessington to transition from their legacy NAV system to the latest Dynamics 365 Business Central platform. This included consolidating 22 standalone EPOS databases, integrating Jet Reports for real-time analytics, and leveraging LS Retail solutions for membership and loyalty management. Our team ensured a smooth migration, delivering a flexible, mobile-enabled system that allowed staff to work efficiently across the site and make informed decisions with confidence.

Real-Time Insights

Full visibility of stock, sales, and events across the business.

Operational Efficiency

Streamlined processes with less reliance on third-party apps.

Customer Loyalty

Boost engagement with an integrated loyalty program.

Data-Driven Decisions

Instant access to accurate, cloud-based information.

Scalable Growth

Future-proof platform ready to support expansion.

Let’s See How We Can Help

Every business is different - and we’re always happy to explore what the right solution looks like for you. We’re here to chat, listen, and help you find the best path forward for your business.

Chat to us today