Customer Success Manager
We are dedicated to providing exceptional service and support to our customers and are looking for a commercially minded, passionate and experienced Customer Success Manager to join our expanding team. You will oversee their transition from projects through to the account management and support teams ensuring customer satisfaction, retention and growth.
About Dynavics
Founded in 2015 by Adam Sellers and Daniel Jones, Dynavics specialise in the design, development, implementation, and support of Microsoft Dynamics 365 Business Central. By combining our expertise in the field, and our passion for technology, we help our customers evolve and expand their business.
Our team have a proven track record in the implementation of Business Central across diverse SME and large multi-national organisations, as well as offering professional and reliable consultancy services, which means we can manage all of the responsibilities involved in an ERP project.
Key Responsibilities
- Develop and maintain strong relationships with existing customers ensuring their satisfaction and retention
- Oversee the Account Management team to ensure our customers needs are met and opportunities for upselling and cross selling are identified
- Ensure change control through the Maintenance team are handled in a timely manner and customer systems are proactively monitored and maintained
- Work with the Support team to address customer issues promptly and effectively ensuring high levels of customer service
- Collaborate with the project teams to ensure a smooth transition from implementation to customer services
- Collect and analyse customer feedback to identify areas for improvement and work with the relevant teams to implement changes
- Monitor and report on key performance indicators such as customer satisfaction, retention rates and product usage
- Develop and implement customer success strategies to drive customer retention and growth
Experience
- Proven experience in customer success, account management or related role within the software, SaaS or technical space
- Experience in using CRM software
- Experience with Microsoft Business central preferable
- Excellent communication and customer management skills
- Excellent organisational, planning and time management skills
- Ability to work collaboratively with cross functional teams
- Ability to manage multiple priorities simultaneously
- Strong problem solving and analytical skills
Why Dynavics?
The Dynavics culture is based on transparency, empowerment, and support. At Dynavics, we understand that work is a huge portion of people’s lives, so it’s important to enjoy work, and who you are working with! We appreciate the views and opinions of each team member, and are passionate that ideas and suggestions never go unheard!
As well as working with an amazing bunch of people, you will have access to the following benefits:
- Competitive salary based on experience.
- Competitive annual leave, including your birthday off.
- Critical Illness and Death in Service cover.
- Pension Scheme eligible to join from day 1.
- Electric Vehicle Salary Sacrifice Scheme.
- Employee Assistance Programme.
- Mental Health First Aiders and a proactive approach to a positive workplace.
- Opportunities for professional growth and development including Microsoft certification training.
- A forward-thinking and digitally innovative work environment.
- Access to the latest Microsoft tools and technologies for creating exceptional digital pre-sales experiences.
If you are looking to join a fun and energetic team, as well work for a supportive and rapidly growing company then get in contact.
No Agencies
Apply now!
If you are a passionate individual who is eager to grow with us, who is looking to join a friendly and approachable team, we would love to hear from you!