Dynamics 365 for Field Service
Deliver a seamless, end-to-end service experience; reducing operational costs and utilising built-in intelligence to be more proactive
Move from reactive to proactive field service
Proactive and connected field service begins here! With Dynamics 365 Field Service, you can deliver a seamless, end-to-end service experience. Built-in intelligence helps resolve service issues before they occur, reduce operational costs, and deliver positive onsite experiences.
Optimise your resources
With Dynamics 365 you can automate scheduling, empower dispatchers and streamline your inventory management! You can:
Improve profitability by automatically scheduling the technician with the right job skills and best location to fit in more appointments per day
Manage resource assignments across multiple work orders using an interactive, drag-and-drop schedule board
Synchronise and track inventory down to the truck level with real-time visibility and intelligent forecasting to increase first-time fix rates
Make technicians more effective
Ensure on-time appointments, share customer information, boost on-site efficiency and create new levels of productivity with Dynamics 365!
Keep technicians on time with the best route, turn-by-turn directions, and work order details that can be updated in real-time on any device
Get a 360-degree view of customer preferences and history with personalised step-by-step instructions to reliably track and complete the task at hand
Improve field processes through mobile access to back office information for technicians to effectively capture and update all work order details
Improve outcomes with access to leading-edge technologies such as mixed reality headsets to offer technicians hands-free guidance
Deliver better outcomes with IoT
With Dynamics 365 you can gain insight and intelligence, automate work order creation and transform service with predictive maintenance!
Harness the power of IoT to detect and diagnose problems before customers become aware of an issue
Automatically create work orders, and schedule and dispatch technicians with relevant customer information on their devices
Move from costly scheduled maintenance plans to just-in-time predictive maintenance and repair, clean, or replace parts only when needed.
Engage with your customers
Build customer trust by engaging customers proactively, increasing transparency by seamlessly sharing quote, contract, and scheduling information.
Create effortless service experiences, making it easy for customers to keep track of service activities and self-schedule appointments with a customer portal.
Provide your customers with real-time technician location tracking and automated voice and text appointment reminders so they know when to expect service.
Innovate with a modern and adaptable platform
Adapt quickly – accelerate time to market and adapt the application to your needs with no-code visual editors and tools that make it easy to build and deploy web and mobile apps.
Automate processes across Dynamics 365 applications and third-party systems for better engagement experiences, unifying your service environment.
When you invest, you invest with confidence! You can rely on the Microsoft cloud platform to reduce the cost and complexity of operating a global infrastructure and trust our state-of-the-art data centres to safeguard your data.
Transform your customer interactions with deep insights provided by artificial intelligence that guide your teams to the right business outcomes, driving innovation.
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