Experiential Retail is the Future

As UK shoppers increasingly seek experiences over mere transactions, retailers are transforming stores into exciting destinations. Industry data shows us that:

88% of UK adults visited a physical retail destination last autumn

43% of shoppers are more likely to spend money when in-store experiences offer something meaningful to them

85% of customers tend to  have an increased basket spend after participating in an in-store events

This “experience economy” demands seamless operations, intelligent inventory, and personalised service, which is exactly where LS Retail integrated with Dynamics 365 Business Central, helps increase customer experience and revenue generation.

Unified POS for Realtime Results

LS Central delivers head-office and in-store operational muscle:

• Centralises POS, loyalty, payments, stock, and staff management
• Handles promotions and dynamic pricing, from seasonal offers to event-specific deals, with one-click updates
• Ensures consistency across channels (physical, eCommerce, self-checkout)

A unified system like this prevents the friction that drives 80% of UK shoppers to abandon a purchase after poor in-store experience.

Optimised Stock and Staff for Peak and Event Days

In experiential retail (think pop‑ups, workshops, instore demos) stock accuracy and staffing are critical to making it work.

• Real-time inventory avoids stockouts during events
• Automated replenishment adapts to surges, freeing staff from manual ordering
• Staff scheduling aligns with expected footfall, reducing over- or understaffing

Dynavics adds extra value here with add-ons like Tasklet WMS, Continia, and Jet Reports, equipping teams to be proactive, not reactive.

Customer-First Experience Always

Physical retail isn’t just about products, it’s about connection and memory:

• Bookings for LS Central lets retailers manage workshops, demos, or event slots within the same system
• Unified loyalty across channels ensures guests earn and redeem rewards anywhere
• Personalised promotions drive re-engagement, as studies suggest that 85% of participants spend more after attending in-store events

Data-driven Business Insights

Retailers today must be data-driven:

• LS Analytics with Power BI offers actionable dashboards—sales, stock turns, event ROI
• Microsoft Copilot and forecasting tools in Business Central enable smarter demand planning and marketing
• Studies show 90% of AI-enabled employees are actually more satisfied, as automation makes time for the high-value work, and not the repetitive low-end tasks.

These systems turn gut-feel into meaningful, realtime, data-fuelled strategy, helping to tailor store layout, event timing, and inventory based on real patterns, that might be different in each location, store type etc.

Why Does it Matter?

The experiential retail space is booming:

• Globally valued at $85 billion in 2023, growing at 14% annually
• 29% of consumers visit physical stores to explore ideas for later online purchases, underscoring the omnichannel pivot
• As shoppers demand seamless in-store journeys, retailers that integrate events, tech, and service lead the loyalty race

Why Dynavics?

With rich experience across garden centres, museums, events, coffee shops, retail outlets and more, we are:

• Experts in the  implementation of LS Central and Business Central
• Leaders in the Integration of add-ons (Continia, Tasklet, Jet Reports, Ticketing, Yavrio etc.)
• Experienced in turning events, sales, and loyalty in to pound note value
• Friendly and understanding, offering training, support, and strategic roadmap planning to make your business succeed

We help experiential retailers not just launch systems, but engineer experiences that make a meaningful difference to customer experience, loyalty and meaningful business value.

Experiential retail is more than a trend, it’s a strategic imperative. Systems that can manage stock, staff, promotions, and events in real time, and tie them together with finance, supply chain, and customer data, are no longer optional.

With LS Central and Business Central, retailers gain the backbone they need, and with Dynavics, they gain the expertise to turn tech into business transformation.

Ready to elevate your store’s experience with real-time intelligence?
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