Act as the escalation point for the most complex and high-impact Business Central issues from 1st and 2nd Line Support Perform advanced troubleshooting, diagnostics, and root cause analysis to deliver long-term, sustainable resolutions Provide technical leadership during major incidents (P1), supporting controlled diagnosis, resolution, and post-incident review Deliver consultancy support for small-scale customer enhancements, configuration changes, and minor functionality development Engage directly with customers to gather, analyse, and document technical and functional requirements Propose and validate technical solutions that align with best practice, internal standards, and security requirements Work closely with developers to clarify requirements, validate solutions, and ensure quality delivery Collaborate with third-party vendors during complex escalations, providing detailed technical context and tracking resolution Contribute to continuous improvement through system, process, and service enhancement initiatives Produce and maintain high-quality technical documentation, knowledge articles, and handover materials Provide technical guidance, mentoring, and knowledge sharing to support team capability and consistency Ensure all work complies with organisational security, data protection, and compliance standards.

3rd Line Support Consultant

As part of our continued growth, we are expanding our support team and are seeking an experienced 3^rd Line Support Consultant. This role will ensure the service desk provides efficient and high-quality support to our customers ensuring efficient and timely resolution of issues.

About Dynavics

We are a leading Microsoft Dynamics 365 Business Central and LS Retail partner, helping retail, hospitality, and distribution organisations transform their operations through modern ERP and retail technology. As part of our continued growth, we are expanding our support team

Our team have a proven track record in the implementation of Business Central across diverse SME and large multi-national organisations, as well as offering professional and reliable consultancy services which mean we can manage all of the responsibilities involved in an ERP project.

About the Role

The 3rd Line Support Consultant is a senior technical specialist responsible for resolving complex and high-impact issues within Microsoft Dynamics 365 Business Central. Acting as the highest escalation point within Support, the role combines deep technical expertise with strong customer engagement, consultancy, and collaboration skills.

The consultant plays a key role in maintaining system stability, supporting small-scale enhancements, and driving continuous improvement, while mentoring wider Support teams and working closely with developers, vendors, and internal stakeholders to deliver secure, robust, and high-quality outcomes.

Key Responsibilities

Act as the escalation point for the most complex and high-impact Business Central issues from 1st and 2nd Line Support
Perform advanced troubleshooting, diagnostics, and root cause analysis to deliver long-term, sustainable resolutions
Provide technical leadership during major incidents (P1), supporting controlled diagnosis, resolution, and post-incident review
Deliver consultancy support for small-scale customer enhancements, configuration changes, and minor functionality development
Engage directly with customers to gather, analyse, and document technical and functional requirements
Propose and validate technical solutions that align with best practice, internal standards, and security requirements
Work closely with developers to clarify requirements, validate solutions, and ensure quality delivery
Collaborate with third-party vendors during complex escalations, providing detailed technical context and tracking resolution
Contribute to continuous improvement through system, process, and service enhancement initiatives
Produce and maintain high-quality technical documentation, knowledge articles, and handover materials
Provide technical guidance, mentoring, and knowledge sharing to support team capability and consistency
Ensure all work complies with organisational security, data protection, and compliance standards.

The Ideal Candidate

Minimum 5 years’ experience supporting Microsoft Dynamics 365 Business Central.
Strong understanding of Business Central architecture, configuration, and extensibility
Experience working with AL, extensions, integrations, and APIs (within a support and enhancement context)
Solid knowledge of data structures, troubleshooting methodologies, and system diagnostics.
Proven ability to analyse complex requirements and translate them into effective technical solutions
Experience collaborating with developers, customers and cross-functional teams.
Strong customer communication, stakeholder management, and consultancy skills
Ability to operate calmly and effectively in high-pressure or major incident scenarios

Why Dynavics

The Dynavics culture is based on transparency, empowerment, and support. At Dynavics, we understand that work is a huge portion of people’s lives, so it’s important to enjoy work, and who you are working with! We appreciate the views and opinions of each team member, and are passionate that ideas and suggestions never go unheard!

As well as working with an amazing bunch of people on great projects, you will have access to the following benefits ...

What We Offer

Competitive salary based on experience
Competitive annual leave, including your birthday off
Critical Illness and Death in Service cover
Pension Scheme eligible to join from day 1
Electric Vehicle Salary Sacrifice Scheme
Employee Assistance Programme.
Mental Health First Aiders and a proactive approach to a positive workplace
Flu vaccinations
Opportunities for professional growth and development including Microsoft certification training
A forward-thinking and digitally innovative work environment
Access to the latest Microsoft tools and technologies for creating exceptional digital pre-sales experiences

Customer First

We design every solution around our clients’ goals, shaping our innovation and delivery around their real needs.

Integrity

We act with honesty, transparency, and consistency, earning trust through actions, not promises.

Excellence

We hold ourselves to high standards, delivering robust, scalable solutions and dependable support.

Innovation

We push forward with new ideas and technologies to help clients stay ahead and operate smarter.

Collaboration

We work as true partners, aligning closely with clients and stakeholders to achieve meaningful, practical results.

JOIN OUR TEAM

Apply now!

If you are a passionate individual who is eager to grow with us, who is looking to join a friendly and approachable team, we would love to hear from you!