Identify, analyse and resolve issues with Business Central within specified SLA’s Act as the escalation point for 1st line support queries related to Business Central Basic data reconciliation between entry tables or entry tables to reports Configure Business Central to meet business requirements (non-development changes) Solving complex problemsand basic error message debugging Providing clear and detailed data and working closely with Support Developers, internal teams and external partners for issue resolution when required Documenting and prioritising cases to be escalated to 3rd line support Document solutions and maintain knowledge base for recurring issues Assist with user training and onboarding for new features or processes Support system upgrades, testing, and deployment activities

2nd Line Support Consultant

We are expanding our support team and are seeking an experienced 2^nd Line Support Consultant. This role will ensure the service desk provides efficient and high-quality support to our customers ensuring efficient and timely resolution of issues.

About Dynavics

We are a leading Microsoft Dynamics 365 Business Central and LS Retail partner, helping retail, hospitality, and distribution organisations transform their operations through modern ERP and retail technology. As part of our continued growth, we are expanding our support team

Our team have a proven track record in the implementation of Business Central across diverse SME and large multi-national organisations, as well as offering professional and reliable consultancy services which mean we can manage all of the responsibilities involved in an ERP project.

About the Role

The 2nd Line Support Consultant will provide advanced support for Microsoft Dynamics 365 Business Central (BC) and LS Central, handling escalated issues from 1st line support and ensuring timely resolution.

This role involves troubleshooting complex functional problems, assisting with system configuration, and supporting end-users across finance, operations, and supply chain processes.

Key Responsibilities

Identify, analyse and resolve issues with Business Central within specified SLA’s
Act as the escalation point for 1st line support queries related to Business Central
Basic data reconciliation between entry tables or entry tables to reports
Configure Business Central to meet business requirements (non-development changes)
Solving complex problemsand basic error message debugging
Providing clear and detailed data and working closely with Support Developers, internal teams and external partners for issue resolution when required
Documenting and prioritising cases to be escalated to 3^rd line support
Document solutions and maintain knowledge base for recurring issues
Assist with user training and onboarding for new features or processes
Support system upgrades, testing, and deployment activities

The Ideal Candidate

Minimum 3yrs experience working with Business Central either as a consultant or within a support team
Excellent knowledge and experience of LS Retail
Excellent problem solving and analytical skills
Ability to handle and prioritise a number of cases
Ability to communicate technical concepts to non-technical users
Ideally experience supporting 3^rd party apps such as Jet Reports, Continia, Tasklet

Why Dynavics

The Dynavics culture is based on transparency, empowerment, and support. At Dynavics, we understand that work is a huge portion of people’s lives, so it’s important to enjoy work, and who you are working with! We appreciate the views and opinions of each team member, and are passionate that ideas and suggestions never go unheard!

As well as working with an amazing bunch of people on great projects, you will have access to the following benefits ...

What We Offer

Competitive salary based on experience
Competitive annual leave, including your birthday off
Critical Illness and Death in Service cover
Pension Scheme eligible to join from day 1
Electric Vehicle Salary Sacrifice Scheme
Employee Assistance Programme.
Mental Health First Aiders and a proactive approach to a positive workplace
Flu vaccinations
Opportunities for professional growth and development including Microsoft certification training
A forward-thinking and digitally innovative work environment
Access to the latest Microsoft tools and technologies for creating exceptional digital pre-sales experiences

Customer First

We design every solution around our clients’ goals, shaping our innovation and delivery around their real needs.

Integrity

We act with honesty, transparency, and consistency, earning trust through actions, not promises.

Excellence

We hold ourselves to high standards, delivering robust, scalable solutions and dependable support.

Innovation

We push forward with new ideas and technologies to help clients stay ahead and operate smarter.

Collaboration

We work as true partners, aligning closely with clients and stakeholders to achieve meaningful, practical results.

JOIN OUR TEAM

Apply now!

If you are a passionate individual who is eager to grow with us, who is looking to join a friendly and approachable team, we would love to hear from you!