Dynamics 365 for Field Service

Proactive and connected field service begins here! With Dynamics 365 Field Service, you can deliver a seamless, end-to-end service experience. Built-in intelligence helps you resolve service issues before they occur, reduce operational costs, and deliver positive onsite experiences.

Move from reactive to proactive field service

Watch the video 365 FS - Home
365 FS - Optimise

Optimise your resources

With Dynamics 365 you can automate scheduling, empower dispatchers and streamline your inventory management! You can:

  • improve profitability by automatically scheduling the technician with the right job skills and best location to fit in more appointments per day
  • manage resource assignments across multiple work orders using an interactive, drag-and-drop schedule board and,
  • synchronise and track inventory down to the truck level with real-time visibility and intelligent forecasting to increase first-time fix rates.
365 FS - Effective

Make technicians more effective

Ensure on-time appointments, share customer information, boost on-site efficiency and create new levels of productivity with Dynamics 365!

  • Keep technicians on time with the best route, turn-by-turn directions, and work order details that can be updated in real-time on any device
  • Get a 360-degree view of customer preferences and history with personalised step-by-step instructions to reliably track and complete the task at hand
  • Improve field processes through mobile access to back office information for technicians to effectively capture and update all work order details
  • Improve outcomes with access to leading-edge technologies such as mixed reality headsets to offer technicians hands-free guidance.
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365 FS - IoT

Deliver better outcomes with IoT

With Dynamics 365 you can gain insight and intelligence, automate work order creation and transform service with predictive maintenance!

  • Harness the power of IoT to detect and diagnose problems before customers become aware of an issue
  • Automatically create work orders, and schedule and dispatch technicians with relevant customer information on their devices
  • Move from costly scheduled maintenance plans to just-in-time predictive maintenance and repair, clean, or replace parts only when needed.
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365 FS - Engage

Engage with your customers

Build customer trust by engaging customers proactively, increasing transparency by seamlessly sharing quote, contract, and scheduling information.

Create effortless service experiences, making it easy for customers to keep track of service activities and self-schedule appointments with a customer portal.

Provide your customers with real-time technician location tracking and automated voice and text appointment reminders so they know when to expect service.

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365 FS - Innvoate

Innovate with a modern and adaptable platform

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