Dynamics 365 for Customer Service

With Dynamics 365, you can earn customers loyalty for life. As consumers, our expectations are rising and we expect quick, relevant answers on the go. Dynamics 365 gives organisations faster, more personalised services for customers, adding enhanced value to every interaction.

Earn loyalty with personalised customer service

Watch the video 365 CS - Home
365 CS - Engage

Engage with customers on any channel or device

Create effortless support experiences

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365 CS - Personalised Service

Deliver fast, personalised service and support

Dynamics 365 provides intelligent automation to dynamically guide agents to the right actions by surfacing relevant information exactly when they need it through a single interface. This allows agents to be more productive and avoid escalations. Agent-facing bots use contextual data about customers and your business to make smart recommendations. Agents are empowered to be more productive and avoid escalations. The agent-facing bots use contextual data about customers and your business to make smart recommendations. A 360-degree view of each customer’s journey enables agents to anticipate needs and personalise every interaction!

With Dynamics 365 you can deliver value at every touchpoint. 

 

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365 CS - Interaction

Learn from every interaction

With Dynamics 365 you can create opportunities to improve the service experience through direct survey feedback, discussion forums, and social listening. You can also:
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365 CS - Platform

Innovate with a modern and adaptable platform

Dynamics 365 allows you to adapt quickly. You can accelerate time to market and adapt the application to your needs with no-code visual editors and tools that make is easy to build and deploy web and mobile apps. You can also:
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