Microsoft Dynamics 365 for Retail

Your retail transformation begins here, with Dynamics 365 for Retail. You can unify digital, in-store and back-office operations to personalise customer engagement and increase employee productivity. Simply put, it empowers retailers to create exceptional, insightful shopping experiences, engaging every shopper, everywhere.

Deliver exceptional retail experiences, driving growth through optimised operations

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365 Retail: Commerce

Create unified commerce

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365 Retail: Modern

The modern store experience

You can meet customer expectations by using tools to access real-time product, customer, stock and order visibility; tailor product selections and recommendations by offering more product selection and recommendations through advanced analytics that provide the best of both online and in-store shopping; and optimise store operations by gaining insights through automation and business intelligence dashboards that manage reports, scheduling, time tracking, and sales.

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365 Retail: Merchandising

Effectively manage merchandising

With Dynamics 365 for Retail, you can centrally track product information, categories, assortment and pricing by offering the right products in the right channels at the right prices, making the management of product demand that little bit easier.

Lastly, you can also target product and promotions by category, channel, season, loyalty and tier, allowing for an amplification of sales and impact on revenue.

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365 Retail: Insights

Improve through insights

With Dynamics 365 for Retail, you can reduce fulfilment costs, improve stock utilisation, and efficiently manage your business using customer and operational insights. In addition, you can:

  • speed up end-of-day activities and complete key store closing activities faster using automated and streamlined workflows
  • manage stock counts to enable the right level of stock at the right locations, increasing your visibility of stock and,
  • drive actions to support multi-company, multi-brand and multi-channel global operations.
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365 Retail: Adaptable

A modern and adaptable platform

  • quickly adapt the application to your needs with no-code visual editors and tools that make is easy to build and deploy web and mobile apps
  • automate processes across other Dynamics 365 applications and third-party systems for better engagement experiences
  • rely on the Microsoft cloud platform to reduce the cost and complexity of operating a global infrastructure, trusting state of the art data-centres to safeguard your data
  • drive innovation by transforming your customer interactions, with deep insights provided by BI - all guiding your teams to the right business outcomes.
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Serve your customers better through proactive maintenance, predictive scheduling and first-time fix.
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